Help Center

Help Center

Frequently Asked Questions

How do I place an order?

When will my order ship, and how can I track it?

How often should I clean my CPAP machine?

How long is the cleaning cycle?

Does Moocoo cleaner require a prescription?

Which CPAP machine is compatible with Moocoo cleaner?

Can Moocoo sanitize heated and non-heated tubing?

Does Moocoo use chemicals?

What is ozone and is it safe?

Why is there a “clean” scent on my mask after sanitizing?

Can a whole CPAP machine be cleaned with Moocoo?

Can Moocoo be used to clean the water chamber?

Should everything be dry before starting the Moocoo?

Can I stop washing my equipment if I am using the Moocoo?

Does the Moocoo get rid of facial oils on my mask?

Does my mask need to be wiped with a cloth or CPAP wipe prior to use?

Can I travel with the Moocoo system?

Do you offer free shipping service?