Shipping Info

Shipping info:

Please note that We only ship to United States, no other countries in the world.

Processing time usually takes between 1-2 working days, and the shipping time is 5-10 working days to arrive!

If you do not receive the goods for more than 15 days, please email contact for compensation, we will try our best for your satisfaction. 

The shipping fees are US$7.90 less than $58. We offer Free shipping over $58. 

About customs & import tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

Shipping Errors

Any discrepancy, including wrong items or missing items, must be reported to The Moocoo Shop within 2 days of receipt. Please email contact and include your name, daytime phone number, order number and we will return your email. The time of your email will be documented. The Moocoomall will not be responsible for lost or damaged shipments discovered after 2 days.